SHIPPING & DELIVERY POLICY

Brand: 1ne Watch Repair
Website: https://1newatchshop.com
Email: support@1newatchshop.com

At 1ne Watch Repair, we are committed to providing reliable shipping and delivery services to ensure that eligible orders and watch repair items are handled with care.

This Shipping & Delivery Policy explains our order processing procedures, shipping fees, estimated delivery times, and responsibilities regarding delivery issues.

Please review the following information before placing an order or arranging a shipment with us.

1. Order Processing Time

All eligible orders are processed within 1–2 business days before shipment.

Our processing time includes reviewing order information, preparing items, and arranging shipment.

Please note:

• Orders are generally processed Wednesday through Saturday, excluding public holidays.
• Orders placed on Sundays, Mondays, Tuesdays, or public holidays will generally begin processing on the next business day.
• Processing times may vary depending on order volume, item availability, or the nature of the service requested.
• If an unexpected delay occurs, we will notify you by email.

If your order has not yet been shipped, it may still be undergoing preparation or processing.

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number, where available.

You can use this tracking information to monitor your shipment until delivery.

2. Shipping Methods & Delivery Time

1ne Watch Repair provides shipping services for eligible orders and watch repair items within the United States, subject to service availability.

We work with shipping carriers to help ensure that eligible orders and customer items are transported safely and efficiently.

Our proposed shipping information is as follows:

Important Shipping Notes:

• We currently do not ship to U.S. military bases or APO/FPO addresses.
• We do not support shipping one order to multiple delivery addresses.
• Each shipment must have one complete and valid shipping address.
• Delivery estimates may vary depending on the destination and shipping carrier.
• Delivery times may be longer during holidays, peak seasons, or unexpected transportation delays.
• Shipping availability and fees will be confirmed before an order or repair shipment is finalized.

We appreciate your understanding and patience.

3. Taxes & Additional Charges

Applicable sales taxes may be calculated and collected according to the relevant state and local tax regulations.

Shipping charges and other applicable fees will be communicated to customers before payment is finalized, where required.

For international shipments, if offered in the future, customers may be responsible for applicable customs duties, import taxes, or other charges required by the destination country's authorities.

Please note that 1ne Watch Repair currently focuses on domestic shipping within the United States and does not guarantee international shipping availability.

4. Shipping Delays & Delivery Issues

Although we work with shipping carriers to ensure timely delivery, unexpected delays may occasionally occur due to circumstances beyond our reasonable control.

These may include:

• Severe weather conditions.
• Transportation or logistics disruptions.
• High shipping volumes during holidays.
• Carrier operational delays.
• Incorrect or incomplete delivery information.
• Other unexpected circumstances affecting transportation.

What If My Package Takes More Than 30 Days to Arrive?

If your eligible order or repair shipment has not been delivered within 30 days after shipment, please contact our customer support team.

We will review the tracking information and investigate the delivery status.

If the package is confirmed lost or remains undelivered after our investigation, we will work with you to provide an appropriate resolution, which may include a replacement shipment or refund where applicable.

For watches or repair items entrusted to us, any resolution will also take into account the applicable service agreement and consumer protection laws.

What If My Tracking Information Shows "Delivered" but I Have Not Received My Package?

If your tracking information shows "Delivered" but you cannot locate your package, please follow these steps:

1. Check around your property, front door, mailbox, porch, or designated delivery location.
2. Ask household members or neighbors whether they accepted the package.
3. Contact the shipping carrier using the tracking details provided in your shipping confirmation email.
4. If the package is still missing, contact our customer support team for assistance.

Customer Support Email: support@1newatchshop.com

Please include your order number and tracking information so that we can investigate the issue.

We aim to respond to shipping-related inquiries within 12 hours, although response times may vary depending on the complexity of the issue and business hours.

5. Incorrect or Incomplete Shipping Information

Customers are responsible for providing accurate and complete shipping information when placing an order or arranging a repair shipment.

Please carefully review the following details before submitting your request:

• Recipient's full name.
• Street address and apartment or suite number, if applicable.
• City, state, and ZIP code.
• Valid contact information.
• Any additional delivery instructions, where necessary.

1ne Watch Repair is not responsible for delivery failures or delays caused by incorrect or incomplete shipping information provided by the customer, to the extent permitted by applicable law.

What If I Entered the Wrong Shipping Address?

If you notice an error in your shipping information after placing an order, please contact us immediately.

Email: support@1newatchshop.com

We will review your request and determine whether the shipping information can still be corrected.

Please note:

• Address changes may be possible before shipment.
• Once an order has been shipped, we may not be able to modify the delivery address.
• Additional shipping charges may apply if a reshipment is necessary due to incorrect information supplied by the customer.

We strongly recommend checking your shipping details before submitting your order.

6. Refused Shipments & Undeliverable Packages

Customers are responsible for providing a valid delivery address and ensuring that someone is available to receive the package when required by the shipping carrier.

A shipment may be considered undeliverable in situations such as:

• The customer refuses to accept the package.
• The shipping address is incorrect or incomplete.
• Multiple delivery attempts have failed.
• The package cannot be delivered due to circumstances attributable to the recipient.

If a package is returned to us because of an issue attributable to the customer, we will review the circumstances and contact the customer to discuss the available options.

Additional shipping charges may apply if the customer requests reshipment.

Refund eligibility for refused or undeliverable shipments will be assessed individually, subject to our Return & Refund Policy and applicable consumer protection laws.

We do not automatically guarantee a refund for refused or undeliverable shipments.

For watches or other repair items entrusted to us, we will communicate with the customer regarding the return or redelivery arrangements.

7. Contact Information

If you have any questions about shipping, delivery times, tracking information, or delivery issues, please contact our customer support team.

Business Name: 1ne Watch Repair

Website: https://1newatchshop.com

Email: support@1newatchshop.com

Business Address:

6319 Telegraph Ave
Oakland, CA 94609
United States

Business Hours:

Wednesday – Saturday: 11:00 AM – 5:00 PM

Sunday – Tuesday: Closed

Holiday hours may vary.

We appreciate your trust in 1ne Watch Repair. Our goal is to provide a reliable and convenient shipping experience while ensuring that your watches and repair items receive the attention and care they deserve.

1ne Watch Repair
Professional Watch Repair Services
Oakland, California, United States

Website: https://1newatchshop.com
Email: support@1newatchshop.com